How can we help?
Search our answers about ordering, payment, shipping and research compounds.
How do I pay for my order?
Choose Venmo or Zelle at checkout and follow the payment instructions shown. Your order stays pending until payment is received, then moves to processing.
Why is my order still pending?
Orders are held until payment is confirmed. If you have already paid, email support@swornresearch.com with your order number and we will check it.
Can I cancel or change my order?
Yes, as long as the shipping label has not been generated. Once a label is created and the order enters the fulfillment queue, it cannot be changed or cancelled.
Do you offer wholesale or bulk pricing?
Yes. Because we maintain our own inventory, we can facilitate larger orders for labs and institutions. Contact us with the products and quantities you need.
How much is shipping?
Shipping is a flat $11.95 per order, and free on orders over $125.
How fast do orders ship?
Orders ship within 24 hours of payment, Monday through Saturday (excluding Sundays and holidays). Orders placed before 12:00pm ET are dispatched the same business day. Tracking is emailed automatically as soon as the label is generated.
Where do you ship from?
All inventory is physically held in and shipped from Georgia, USA.
My package shows delivered but I don’t have it.
Contact us within 48 hours of the delivery scan and we will help you file a claim with the carrier.
Do products ship cold?
Lyophilized products ship at room temperature. Please store them according to the vial instructions once received.
Are these products for human use?
Absolutely not. All products are sold strictly for in-vitro laboratory research. They are not for human or animal consumption, and we do not provide dosing or usage advice.
What purity are your products?
Our compounds are HPLC verified to a >99% purity standard, with molecular weight confirmed by mass spectrometry.
Do you provide certificates of analysis (COAs)?
Yes. Certificates of analysis are available on request. Email us with the product and the lot number from your vial.
How should I store my research items?
Lyophilized (powder) items should be stored in a freezer at -20°C. Once reconstituted, do not freeze: keep refrigerated at 2–8°C to prevent degradation.
Can I return a product?
Due to the nature of research supplies and the risk of contamination, all sales are final. We cannot accept returns or exchanges on opened or unopened products.
What if my order arrives damaged or incorrect?
Contact us with photos within 48 hours of delivery for a free replacement or store credit.